Venue Policies

All concerts go on rain or shine. The venue is covered by an open-air tent to protect from the elements.

You will not be permitted to re-enter if you leave the venue at any time.

Safety and Security Policies

Bag Policy

Our patron’s safety and security is our top priority.  To protect the safety of our patrons, staff and performers you’ll be greeted upon entry by one of our security personnel who will conduct a thorough but speedy check of all bags and purses as well as screening with an electronic wand.

No backpacks, blankets or large bags will be allowed inside our venues. Patrons will be asked to return back packs and large bags to their vehicles before entering the venue. To expedite our screening process, please leave blankets, large or overstuffed purses and bags in your vehicle.

During our security screening process, all patrons will be asked to open / unfold large jackets, coats, etc.

Smaller, clutch-style pocketbooks/purses and other bags will generally be allowed into the venue, however, all bags will need to be searched by security personnel. Contents will need to be fully viewable by security personnel

Pocketbooks/purses and other bags which are not fully viewable (where they are stuffed full with items making it difficult to view everything inside the bag without emptying the bag) may be asked to be returned to the patrons vehicle at the discretion of the security personnel.

The only exceptions to this policy include infant and toddler product packaging for our children’s daytime shows.

The following items are also not allowed inside the venue under any circumstances: firearms, including those carried by off-duty law enforcement; weapons of any kind; sharp items such as knives (including pocket or “Swiss Army”-style knives), multi-tools, screwdrivers and scissors; illegal substances; laser pens; fireworks, or any item that can be deemed potentially harmful, including pepper spray and Mace.

People attempting to bring in the items listed above will be asked to return them to their vehicle which will delay their entrance inside the venue.

 

These policies are designed to make all of our patrons feel safer at our venues.  Any questions on these policies can be directed to info@melodytent.org or by calling 508-775-5630.

Smoking

There is no smoking of any substance inside the tent. Smoke is restricted to designated smoking areas located outside the tent. This includes e-cigarettes and vaping.

Accessibility

There are accessible restrooms, seating, and parking.

Please call the box office for accessible tickets or for more information regarding accessibility.

Parking

The Cape Cod Melody Tent offers plenty of on-site parking adjacent to the venue.

The parking lot entrance is located on the West Main Street side of the venue. At the West End Rotary, bear to the right side of the West End Restaurant. We are located just behind the West End Restaurant. Our parking lot attendants will direct you where to enter and park.

Parking lot gates open two hours prior to performance time, one hour before the venue gates open.

We do not allow any tailgating or barbecuing in our lots, however concessions are available inside the venue prior to the performance through the end of intermission.

Since we are located in a residential area, please consider our “good neighbor policy” and do not sound horns when exiting the venue.

We request that patrons park in designated Melody Tent parking lots only.

The Cape Cod Melody Tent is not responsible for theft or damage to vehicles or contents.

Photography and Video Recording

We do not allow SLR or DSLR cameras with detachable lenses in the venue without a photo pass and prior written consent of artist management.

Please be advised that live streaming events, audio recording and video recording is strictly prohibited by Federal Copyright laws. Most performances do not allow any cameras or recording devices.

Box Office & Ticketing

All sales are final. There are no refunds or exchanges, unless a show is cancelled. Please direct any questions to boxoffice@themusiccircus.org

We are not responsible for schedule changes beyond our control, or for lost, stolen or misplaced tickets.

In Season Box Office Hours:

The box office is open Memorial Day weekend through the final concert of the season.

During the season, the Melody Tent Box Office hours are daily from noon until 6 pm for in-person sales.

* On show days, the Box Office closes at end of intermission.

* For children’s show performances, the box office opens one hour before show time.

Off Season Box Office Hours:
The Melody Tent business offices are open year-round and can be reached at 508-775-5630.

Age restrictions

Most shows are all ages. Any age restriction will be noted on the website listing.

If you wish to bring children, we encourage you to watch the videos posted on the events page to determine age appropriateness of content.

Any child over the age of six months is required to have a ticket for a performance.

Payments Accepted

Cash, Visa, MasterCard, Discover, South Shore Music Circus or Cape Cod Melody Tent Gift Cards. ID required for credit card purchases.

Check Your Gift Card Balance

Ticket Purchasing Methods

In-person at the box office in season only – from May 28, 2017 through the final concert of the season. Melody Tent tickets may also be purchased in-person at the South Shore Music Circus, 130 Sohier Street in Cohasset. The Music Circus Box Office is open Monday through Saturday 12 pm – 6 pm. Genuine tickets are available through our website anytime.

Please note that if you choose the print at home ticket option, tickets must be printed for entrance to the venue. We cannot scan tickets in any electronic format.

Will Call Procedures

Will Call is available for pickup two hours before the start of a performance. We ask that ticket holders present the confirmation number, a valid photo I.D., and credit card used to make the purchase. Will Call tickets are only issued to the person whose name appears on the ticket order. If you need to add an alternate pickup name to an order, please call the box office at 508-775-5630.

Accessible Seating

Please call the box office at 508-775-5630 for accessible tickets or for more information regarding accessibility.

Concessions

No food or drinks, beverage containers or coolers, can be brought into the venue. For your comfort and convenience we offer three concession areas selling food, snacks, and alcoholic and non-alcoholic beverages. Our concessions stands are open to serve you prior to the performance and through intermission.

Our concessions stands proudly serve a variety of summer time favorites from the Melody Tent kitchen such as: hot dogs, sausage sandwiches, chicken sandwiches and hamburgers. We also serve ice cream, pizza, popcorn, hot pretzels, cotton candy, Slim Jims, strawberry shortcake, cookies, chips, as well as other snack foods.

For patrons over 21, our concessions stands also serve a variety of beer, wine, champagne and frozen drinks, including Mike’s Hard Lemonade, Twisted Tea, Mikarita, Sam Adam’s Summer Ale, Miller Lite, and more.

You must be 21 years of age to purchase alcoholic beverages. A valid driver’s license, liquor ID, passport or military ID is required.

Our concessions stands generally close when the headliner takes the stage, however we do reserve the right to close earlier if necessary.

Restrooms

Restrooms at the Melody Tent are located opposite aisles 4, 5 and 6.

ATM

For your convenience, the Cape Cod Melody Tent offers the services of an ATM, which is located behind Section C.

Additional Info

Please note that all shows have an opening act, except those billed as “An Evening With…” Most shows have a 30-minute intermission.

The South Shore Music Circus and its sister venue, the Cape Cod Melody Tent, are owned and operated by the South Shore Playhouse Associates, Inc., a not-for-profit organization. Proceeds from our venues are reinvested in the community through donations to other non-profit organizations that support the arts, humanities and education in Southeastern Massachusetts.