Venue Policies

Please be advised you MAY or MAY NOT be required to show your Covid-19 Vaccination card and/or wear a mask at any time at either of our venues.  Artist(s) reserve the right to change Covid-19 protocol for the show, even after tickets have been on sale. Venue must comply with artist(s) requests.

In the event of inclement weather forces the show to be postponed/delayed you may be asked to exit the tent to your vehicle until the all-clear is given and the show is allowed to continue.

ALL SALES ARE FINAL. There are no refunds or exchanges.

 

 

TERMS OF USE

COVID-19 WARNING AND ASSUMPTION OF LIABILTY

Cape Cod Melody Tent, South Shore Music Circus, and Music Circus Productions (“Music Circus”) are committed to doing everything we can to keep our guests and employees as safe as possible while still providing the superb sound and entertainment experience we are known for.  

That Said:

ALL EMPLOYEES AT OUR VENUE HAVE BEEN VACCINATED. HOWEVER, COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS AND DEATH. AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE REGARDLESS OF PRECAUTIONS THAT MAY BE TAKEN. ENTER AT YOUR OWEN RISK.

As such:

You, on your own behalf and on behalf of any accompanying minor(s), assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness—including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted— and you hereby waive any and all claims and potential claims against Music Circus and its related entities —relating to such risks, hazards, and dangers arising from or related to attendance at events hosted by Music Circus.

NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER

The following contains an arbitration agreement and class action waiver, whereby you agree that any dispute or claim relating in any way to your use of the products or services sold, distributed, issued, or serviced by us or through us, will be resolved by binding, individual arbitration, rather than in court, and you waive your right to participate in a class action lawsuit or class-wide arbitration (“Terms”).

We explain this agreement and waiver, along with some limited exceptions, in below:

ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF THE SITE, OR TO PRODUCTS OR SERVICES SOLD, DISTRIBUTED, ISSUED, OR SERVICED BY US OR THROUGH US, WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, with the following exceptions:

  • You may assert claims in small claims court if your claims apply;
  • In the event that the arbitration agreement in these Terms is for any reason held to be unenforceable, any litigation against us (except for small-claims court actions) may be commenced only in a federal or state court located within Massachusetts, and we both consent to the jurisdiction of those courts for such purposes.

The arbitration agreement in these Terms is governed by the Federal Arbitration Act (FAA), including its procedural provisions, in all respects. This means that the FAA governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver discussed below. State arbitration laws do not govern in any respect.

This arbitration agreement is intended to be broadly interpreted and will survive termination of these Terms. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms as a court would. For the avoidance of doubt, the arbitrator can award public injunctive relief.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: Vincent Longo, Chief Executive Officer / Executive Producer.

The arbitration will be conducted by JAMS alternative dispute resolution services, under its Streamlined Arbitration Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules including its Consumer Arbitration Standards of Minimum Fairness. The JAMS Rules, and applicable forms, are available online at http://www.jamsadr.com.

We each agree that the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

You agree that these Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible.

COVID-19 ACKNOWLEDGEMENT AND LIABILITY WAIVER

As a precondition to your admission onto the premises of the South Shore Music Circus (“Company”) for all 2021 Events (the “Event”), you and Company agree to the following:

You understand that Company has endeavored to comply with applicable governmental and public health guidance to create a safe environment for staff, performers, attendees, and other visitors to the Event. You understand that COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces), that it is possible that you may contract COVID-19 while at the Event, and that contracting COVID-19 could lead to sickness or death.

You assume all risk in connection with your admission to the Event. In consideration for Company allowing you admission onto the premises for the Event, on behalf of you and all of your heirs, executors, administrators, and assigns, you hereby waive and release any and all claims that you could bring against Company, any of its affiliates, or any of Company’s or its affiliates’ respective owners, shareholders, partners, members, executives, officers, directors, employees, or other personnel (collectively, the “Company Parties”) in any arbitration or court proceeding, including any cases arising from the Company Parties’ own negligence, except as prohibited by law. You promise not to sue any of the Company Parties in any court or arbitration based on any claim released or waived hereunder, either individually or as part of any group or class, and further promise not to authorize any other individual or non-governmental entity to pursue claims on your behalf.

You represent and warrant that (a) you fully understand the terms, conditions, and significance of this COVID-19 Acknowledgement and Liability Waiver and its binding effect; (b) you understand that you are waiving legal rights and remedies, including but not limited to any negligence or “tort” claims you otherwise could pursue; (c) you are competent to manage your affairs and enter into this COVID-19 Acknowledgement and Liability Waiver; (d) you are entering into this COVID-19 Acknowledgement and Liability Waiver knowingly, voluntarily, and without any pressure by any of the Company Parties; and (e) you have not assigned any of the claims waived hereunder to any other person or entity.

 

NIVA – Ticket Disclaimer Language

This ticket is a revocable license and may be taken up and admission refused upon refunding the purchase price appearing hereon and is grounds for seizure and cancellation without compensation. Holder of this ticket (“Holder”) voluntarily assumes all risks and danger incidental to the game or event for which this ticket is issued whether occurring prior to, during, or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus, and agrees that the organization, venue, presenter, agents, participants, or players are not responsible or liable for any injuries, sickness, or death resulting from such causes. Holder acknowledges that the COVID-19 pandemic remains a threat to individual and public health, COVID-19 is a highly contagious disease transmitted through human contact and respiratory droplets (including through the air and via common surfaces) and it is possible that Holder may contract COVID-19 while at the game or event for which this ticket is issued. Holder agrees by use of this ticket not to transmit or aid in transmitting any description, account, picture, or reproduction of the game or event to which this ticket is issued. Breach of the foregoing will automatically terminate this license. Holder agrees that the license comprised by this ticket may be removed and Holder may be ejected from the game or event for which this ticket is issued in the event that Holder violates any law, ordinance, or venue regulation. Holder grants permission to the organization sponsoring the game or event for which this ticket is issued to utilize Holder’s image or likeness in connection with any video or other transmission or reproduction of the event to which this ticket relates

The South Shore Music Circus will be following state and local guidelines for all events regarding masks and social distancing. The State of Emergency in Massachusetts has been rescinded so patrons are no longer required to wear masks on the premises. The state advises unvaccinated patrons to wear a mask if social distancing is not possible. If you want to wear a mask, you have the option to bring your own or take one that will be available onsite.

*All Faculty and Staff have been Fully Vaccinated for your safety*

 

All concerts go on rain or shine. The venue is covered by an open-air tent to protect from the elements.

You will not be permitted to re-enter if you leave the venue at any time.

Bag Policy

Bags bigger than 12 x 12 will not be allowed into the venue. No exceptions

Our patron’s safety and security is our top priority.  To protect the safety of our patrons, staff and performers you’ll be greeted upon entry by one of our security personnel who will conduct a thorough but speedy check of all bags and purses as well as screening with an electronic wand.

No backpacks, blankets or large bags will be allowed inside our venues. Patrons will be asked to return back packs and large bags to their vehicles before entering the venue. To expedite our screening process, please leave blankets, large or overstuffed purses and bags in your vehicle.

During our security screening process, all patrons will be asked to open / unfold large jackets, coats, etc.

Smaller, clutch-style pocketbooks/purses and other bags will generally be allowed into the venue, however, all bags will need to be searched by security personnel. Contents will need to be fully viewable by security personnel

Pocketbooks/purses and other bags which are not fully viewable (where they are stuffed full with items making it difficult to view everything inside the bag without emptying the bag) may be asked to be returned to the patrons vehicle at the discretion of the security personnel.

The only exceptions to this policy include infant and toddler product packaging for our children’s daytime shows.

The following items are also not allowed inside the venue under any circumstances: firearms, including those carried by off-duty law enforcement; weapons of any kind; sharp items such as knives (including pocket or “Swiss Army”-style knives), multi-tools, screwdrivers and scissors; illegal substances; laser pens; fireworks, or any item that can be deemed potentially harmful, including pepper spray and Mace.

People attempting to bring in the items listed above will be asked to return them to their vehicle which will delay their entrance inside the venue.

These policies are designed to make all of our patrons feel safer at our venues.  Any questions on these policies can be directed to office@melodytent.org or by calling 508-775-5630.

There is no smoking of any substance inside the tent. Smoke is restricted to designated smoking areas located outside the tent. This includes e-cigarettes and vaping.

There are accessible restrooms, seating, and parking.

Please call the box office for accessible tickets or for more information regarding accessibility.

The Cape Cod Melody Tent offers plenty of on-site parking adjacent to the venue.

The parking lot entrance is located on the West Main Street side of the venue. At the West End Rotary, bear to the right side of the West End Restaurant. We are located just behind the West End Restaurant. Our parking lot attendants will direct you where to enter and park.

Parking lot gates open two hours prior to performance time, one hour before the venue gates open.

We do not allow any tailgating or barbecuing in our lots, however concessions are available inside the venue prior to the performance through the end of intermission.

Since we are located in a residential area, please consider our “good neighbor policy” and do not sound horns when exiting the venue.

We request that patrons park in designated Melody Tent parking lots only.

The Cape Cod Melody Tent is not responsible for theft or damage to vehicles or contents.

We do not allow SLR or DSLR cameras with detachable lenses in the venue without a photo pass and prior written consent of artist management.

Please be advised that live streaming events, audio recording and video recording is strictly prohibited by Federal Copyright laws. Most performances do not allow any cameras or recording devices.

All sales are final. There are no refunds or exchanges, unless a show is cancelled. Please direct any questions to boxoffice2@melodytent.org

We are not responsible for schedule changes beyond our control, or for lost, stolen or misplaced tickets.

In Season Box Office Hours:

Due to the ongoing pandemic, the Box Office will not be open for in-person ticket sales this year. Any ticketing questions can be emailed to boxoffice2@melodytent.org, or you can call 508-775-5630 between the hours of 12pm-5pm.

Off Season Box Office Hours:
The Melody Tent business offices are open year-round and can be reached at 508-775-5630.

Age restrictions

Most shows are all ages. Any age restriction will be noted on the website listing.

If you wish to bring children, we encourage you to watch the videos posted on the events page to determine age appropriateness of content.

Any child over the age of six months is required to have a ticket for a performance.

Payments Accepted

All major credit cards and South Shore Music Circus or Cape Cod Melody Tent Gift Cards are accepted for phone and online purchases.

Check Your Gift Card Balance

Ticket Purchasing Methods

Due to the ongoing pandemic, the Box Office will not be open for in-person ticket sales this year. Tickets are available for purchase anytime at the official venue website melodytent.org. All tickets must be purchased prior to show time.

Will Call Procedures

Going forward, all tickets will be switching to touchless. There will be no will call option to pick up tickets on the day of the show. Tickets purchased via melodytent.org will be emailed directly to the purchaser to print at home.

Accessible Seating

Please call the box office at 508-775-5630 for accessible tickets or for more information regarding accessibility.

No food or drinks, beverage containers or coolers, can be brought into the venue. For your comfort and convenience we offer three concession areas selling food, snacks, and alcoholic and non-alcoholic beverages. Our concessions stands are open to serve you prior to the performance and through intermission.

Our concessions stands proudly serve a variety of summer time favorites from the Melody Tent kitchen such as: hot dogs, sausage sandwiches, chicken sandwiches and hamburgers. We also serve ice cream, pizza, popcorn, hot pretzels, cotton candy, Slim Jims, strawberry shortcake, cookies, chips, as well as other snack foods.

For patrons over 21, our concessions stands also serve a variety of beer, wine, champagne and frozen drinks, including Mike’s Hard Lemonade, Twisted Tea, Mikarita, Sam Adam’s Summer Ale, Miller Lite, and more.

You must be 21 years of age to purchase alcoholic beverages. A valid driver’s license, liquor ID, passport or military ID is required.

Our concessions stands generally close when the headliner takes the stage, however we do reserve the right to close earlier if necessary.

Restrooms at the Melody Tent are located opposite aisles 4, 5 and 6.

For your convenience, the Cape Cod Melody Tent offers the services of an ATM, which is located behind Section C.

Please note that all shows have an opening act, except those billed as “An Evening With…” Most shows have a 30-minute intermission.

The South Shore Music Circus and its sister venue, the Cape Cod Melody Tent, are owned and operated by the South Shore Playhouse Associates, Inc., a not-for-profit organization. Proceeds from our venues are reinvested in the community through donations to other non-profit organizations that support the arts, humanities and education in Southeastern Massachusetts.

1) If we receive notification of a show Postponement to a date unknown at this time.

All Ticket Purchasers: We will notify you via email and you will be able to hold your ticket for the new announced date. No action required at this time.

If you are not able to attend the new show date, please respond to this email within 30 days from the date of the email to request your refund. Refunds are full, and inclusive of any fees. Only tickets purchased directly through the Cape Cod Melody Tent and South Shore Music Circus (melodytent.org & themusiccircus.org) can be refunded. If you do not respond, we will see you at the rescheduled show date.

2) If we receive notification of a show that Original date Rescheduled to a new date

All Ticket Purchasers: We will notify you via email and you will be able to hold your ticket for the new announced date. No action required at this time.

If you are not able to attend the new show date, please respond to this email within 30 days from the date of the email to request your refund. Refunds are full, and inclusive of any fees. Only tickets purchased directly through the Cape Cod Melody Tent and South Shore Music Circus (melodytent.org & themusiccircus.org) can be refunded. If you do not respond, we will see you at the rescheduled show.

3) If we receive notification of a show Cancellation.

All Ticket Purchasers: You will receive a full refund of the ticket to the credit card that was originally used to purchase the ticket.

If you purchased your ticket from a Credit Card, the money spent will be refunded back to that same Credit Card. The refund will appear on your statement as Etix. 

If you purchased your ticket from a Gift Card, the money spent will be refunded back to your Gift card for future use. Gift Cards do not expire at our venues and can be used for any shows in the future.

 

For additional information, you are welcome to email the box office at boxoffice@melodytent.org. Thank you for your continued patronage and support at the Cape Cod Melody Tent. 

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